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For DispatchersUser GuideOverview

User Guide

Your complete reference for planning, dispatching and tracking in Zendera. Articles follow the order of the navigation menu in the app.

New here?

Start with How the System Works to understand continuous optimization, then Getting Started to sign in and navigate.

Daily Operations

Core workflows for day-to-day order management and dispatch.

Creating Orders

Create orders manually or import from CSV

Order Overview

Live timeline and map of today’s deliveries

Order Control

The full order list — search, filter, edit, bulk actions

Tune Routes

Manually adjust the auto-generated plan

Draft Orders

Complete orders that came in incomplete

Tasks

Internal to-dos linked to orders, drivers, customers

Registry

The records that orders and the optimizer rely on, all in Registry.

Registry Overview

How the Registry lists and editing panel work

Customers

The companies and people you transport for

Locations

Pickup and delivery addresses, opening hours, merging

Drivers

Drivers, skills, vehicles, standard workdays, costs

Workshifts

Each driver’s shifts, day by day

Products

Product catalogue with dimensions and requirements

Vehicles

Vehicles, dimensions, capacity, costs

Groups

Organize locations, drivers, vehicles, customers and products

Skills

How skills decide which driver can take an order

Reports & Tools

Reports

Default and custom reports — exports for ops and finance

Cargo Carriers (Add-on)

Pallets, cages, and reusable carriers

Settings

Admin access required

Settings, including user management, is available to Admin users only.

Settings

Company, reference data, planning, pricing, notifications, developer

Users

The people in your organization who use Zendera

Customer Users

Logins for your customers’ web portal

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