Messages

Add-on Feature

Messages is an add-on feature that enables internal communication between dispatchers and drivers through order-specific chats and group messaging.

⚠️ Note: This feature is not included in the standard license. Please contact your account manager to enable it.

Internal communication system for streamlined collaboration between dispatchers and drivers.

Internal messaging system for order-specific and group communication

Key Benefits

Order Communication

Direct messaging on specific orders
Clear communication trail tied to deliveries
Real-time notifications to driver app

Team Coordination

Group chats for team collaboration
Cross-functional communication
Reduced phone calls and improved traceability

Order-Specific Messages

Access Order Messages

Navigate to order communication

Open the order details page
Scroll to the Messages section
View existing conversation or start new thread

Order-specific messaging within order details

Send Messages

Create new messages

Type message in the input field
Press enter or click send
Message immediately delivered to assigned driver
Driver receives push notification on mobile app

View Message History

Track communication

Complete conversation history visible
Timestamps for each message
Sender identification (dispatcher/driver)
Access from order details or Messages sidebar

Communication Rules

Dispatchers can initiate order conversations
Drivers can only reply to existing conversations
All messages are tied to specific orders for traceability
Messages persist in order history for future reference

Group Messaging

Create Group Chat

Set up team communication channels

Open Messages section in sidebar
Click plus icon next to “All” tab under Group Messages
Select users to invite (dispatchers and/or drivers)
Name the group for easy identification

Creating a new group chat with multiple team members

Manage Groups

Access and organize group conversations

View all groups you’re part of
Click group name to open conversation
Send messages visible to all members
Real-time notifications to all participants

Overview of all active group conversations

Group Settings

Configure group properties

Click the information icon to:

View complete member list
Add or remove participants
Rename the group
Archive inactive groups

Group settings and member management

Group Management Rules

Only dispatchers can create new groups
Both dispatchers and drivers can participate in conversations
All members receive push notifications for new messages
Groups persist until manually archived

Best Practices

Effective Communication

Keep messages concise and relevant
Use order messages for delivery-specific issues
Create groups for recurring team coordination
Archive inactive groups to maintain organization

Notification Management

Ensure drivers have notifications enabled
Regular cleanup of old conversations

Order Control - Manage order details and assignments
Driver Management - Configure driver accounts and permissions
Notifications - Set up automated customer notifications

Support

For questions about enabling Messages or configuring advanced features, contact your account manager**.