Messages
Add-on Feature
Messages is an add-on feature for communication between dispatchers and drivers through order chats and group messaging.
⚠️ Note: This feature is not included in the standard license. Please contact your account manager to enable it.
Messages is the chat view inside Zendera. The menu entry shows how many unread messages you have, for example Messages (5).
Internal messaging system for order-specific and group communication
Two kinds of chat
- Order messages — one chat thread per order. Use it for anything about that order: “where is the driver?”, “customer changed their mind”, etc.
- Group messages — group chats with the people you add.
How to open Messages
Click Messages in the navigation menu. Use the Order messages and Group messages filters to choose which chats you see, and My messages or All to narrow them down.
How to send an order message
- Open the order. The order’s chat (Messages for the order) is on the order page. You can also open the order’s chat from Order messages in Messages.
- Type in Write a message….
- To add a picture, click Attach images.
- Send.
Order-specific messaging within order details
How to create a group chat
- Open Messages.
- Click the + button (New group chat).
- Fill in the Chat name and add Members.
- Click Create.
Creating a new group chat with multiple team members
How to see a group chat’s details
Open a group chat and open its information. Group chat information shows the chat’s Name, who it was Created by, when it was Created on, and its members. Click Delete to delete the group chat.
Group settings and member management
What’s next
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