Help & Support
Get help with the Zendera transportation management system - from quick answers to detailed troubleshooting guides.
New to Zendera?
Start here: Getting Started Guide covers the most common setup and workflow questions with step-by-step instructions.
Quick Help by Role
Order management, driver coordination, and system administration questions
Mobile app usage, delivery completion, and troubleshooting
Order tracking, delivery instructions, and issue reporting
Most Common Questions
System Basics
Q: How do I get started with Zendera?
A: Follow our Getting Started Guide for complete onboarding with role-specific quick starts.
Q: How does the route optimization work?
A: Read How the System Works to understand dynamic route planning and cost-based optimization.
Q: What’s the difference between atoms, colli, and trade items?
A: These are hierarchical product structures:
- Trade Items: Individual products (like “iPhone 13”)
- Colli: Packages containing trade items (like “Box of 5 iPhones”)
- Atoms: The actual physical items being transported
Quick Actions
Q: How do I import multiple orders?
A: Use our CSV Order Import Guide for batch order processing.
Q: Where is the API documentation?
A: Complete API guides are in our API Documentation section.
Troubleshooting & Support
Solutions to frequently reported problems
Complete technical integration guides
Contact Support
Can’t find your answer?
- Check our guides: Browse User Guides for detailed instructions
- Search by role: Use the role-specific help sections above
- Email our support team: care@zendera.no for all support needs
For technical integrations: Use our API Documentation and integration guides.
Related Resources
- Complete User Guides - Step-by-step instructions for all features
- Getting Started - New user onboarding
- API Documentation - Technical integration guides
- Support Contact: care@zendera.no for all assistance
This help section is regularly updated based on user feedback and common support requests.