How the System Works
Zendera is a smart route optimization system that automatically plans the most efficient delivery routes for your fleet. Think of it as a digital dispatcher that never sleeps, constantly finding better ways to deliver your orders.
What Makes Zendera Different
Smart Planning
- Routes adapt automatically as your day changes
- Considers driver skills, vehicle capacity, and time windows
- Reduces fuel costs and delivery times
Easy Integration
- Works with your existing business systems
- No double data entry required
- Real-time updates flow back to your ERP/WMS
Why Route Optimization is Powerful
Route planning becomes extremely complex very quickly. With just 10 delivery stops, there are over 3 million possible route combinations. With 20 stops? Over 2 quintillion possibilities!
Zendera’s algorithms solve these complex problems in minutes, finding routes that are within 1-5% of mathematical perfection. The system considers hundreds of factors simultaneously - something impossible to do manually.
Key insight: Trust the system’s recommendations, even when they don’t seem obvious at first glance.
Essential Setup: The Resource Chain
For Zendera to work effectively, you need to connect three key resources:
Driver → Workshift → Vehicle
- Driver - The person making deliveries
- Workshift - When they’re available (hours, breaks, schedule)
- Vehicle - What they’re driving (capacity limits, special equipment)
This chain tells Zendera:
- Who is available and when
- How much they can carry
- What special skills or equipment they have
Common Setup Issues
- Missing vehicle assignments - System can’t determine capacity
- Outdated workshifts - Wrong availability calculations
- Broken resource chain - Prevents proper optimization
Skills System: The Right Person for the Job
Zendera uses a skills system to ensure deliveries are assigned to the right driver with the right equipment.
How it works:
- Tag drivers with their certifications (“Forklift”, “Hazmat”, “CDL-A”)
- Tag vehicles with features (“Refrigerated”, “Liftgate”, “Oversized”)
- Tag orders with requirements (“Temperature-Controlled”, “Dock-Access”)
Examples:
- Hazmat delivery → Only drivers with Hazmat certification
- Heavy items → Only vehicles with liftgates
- Fragile goods → Only drivers trained in white-glove service
The system automatically matches requirements with capabilities, ensuring every delivery is handled properly.
How Data Flows Through the System
Zendera connects with your existing business systems to create a seamless workflow from order entry to delivery completion.
Zendera Integration Architecture
Comprehensive data flow visualization showing enterprise-grade integration capabilities
Understanding the Data Flow
The diagram above shows how information moves through your integrated system:
1. Orders Come In (Left Side)
- Your ERP/WMS system sends order data to Zendera
- Customers can place orders directly through portals
- CSV imports for batch uploads
- Real-time API connections
2. Zendera Processes (Center)
- System validates all order requirements
- Matches orders to available drivers and vehicles
- Creates optimized routes considering all constraints
- Sends routes to driver mobile apps
3. Information Goes Back (Right Side)
- Delivery status updates flow back to your ERP/WMS
- Real-time tracking data for customers
- Proof of delivery (photos, signatures, timestamps)
- Performance analytics and reports
Key Benefits:
- No double data entry - Everything flows automatically
- Real-time updates - Your systems always know current status
- Complete visibility - Track everything from planning to completion
Daily Operations: How Planning Works
Once everything is set up, here’s how Zendera optimizes your operations every day:
Initial Planning
Zendera analyzes all your orders, drivers, vehicles, and constraints to create optimal routes.
Review & Assign
You review the planned routes and assign them to drivers. Routes then appear in their mobile apps.
Dynamic Adjustments
As your day changes (new orders, delays, issues), you can re-optimize to maintain efficiency.
Real-time Updates
The system continuously balances cost, capacity, time, and skills throughout the day.
Available Add-On Features
Zendera’s core system can be enhanced with specialized add-on features:
Load Carrier Tracking (Add-on)
- Track pallets, crates, and returnable containers
- Monitor asset locations throughout supply chain
- Automate return logistics and recovery
Track & Trace with Deviation Reporting (Add-on)
- Customer self-service tracking portal
- Advanced delivery performance monitoring
- Photo documentation of delivery issues
- Route adherence and compliance tracking
SMS & Email Notifications (Add-on)
- Automated customer communication
- Professional message templates
- Multi-channel delivery (SMS and email)
Temperature Monitoring (Add-on)
- Real-time cold chain tracking
- Automated temperature alerts
- Compliance reporting for regulated shipments
Customer & Terminal Portals (Add-on)
- Self-service delivery scheduling
- Dock appointment management
- Extended visibility and communication
Putting It All Together
Here’s how everything connects in your daily operations:
1. Setup Phase
- Configure your resource chain: Driver → Workshift → Vehicle
- Set up skills and capabilities for precise matching
- Connect Zendera to your ERP/WMS systems
2. Daily Operations
- Orders flow automatically from your business systems
- Zendera’s optimization engine creates efficient routes
- Drivers receive routes on their mobile apps
- Real-time updates keep everyone informed
3. Continuous Improvement
- System adapts to changing conditions throughout the day
- Performance data helps identify optimization opportunities
- Add-on features provide specialized capabilities as needed
The Result: Complex logistics become simple, efficient operations that integrate seamlessly with your existing business processes.