Help for Receivers

Quick answers for customers and receivers tracking shipments and deliveries. For detailed information, see our receiver guide.

Delivery Scheduling

Q: Can I change my delivery time? A: Contact the sender or dispatch center as soon as possible. They may be able to reschedule based on driver availability and route planning.

Q: What if I won’t be available during the scheduled delivery window? A: Options typically include:

• Rescheduling for a different time
• Authorizing delivery to a neighbor or colleague
• Arranging for someone else to receive on your behalf
• Having items left in a secure location (if appropriate)

Q: How much advance notice will I get? A: This varies by service, but you typically receive:

• Delivery window notification (e.g., “between 10 AM - 2 PM”)
• SMS or call when driver is en route
• Final notification when driver is nearby

Q: Can I request a specific delivery time? A: You can request preferred times, but delivery windows depend on route optimization and other deliveries in your area.

Preparing for Delivery

Q: What do I need to do before the driver arrives? A: - Clear the delivery area of obstacles

• Ensure someone authorized is available to receive
• Have identification ready if required
• Check that access codes/gates work
• Be available by phone during the delivery window

Q: Do I need to be present for the delivery? A: This depends on your delivery requirements:

• Signature required: Yes, someone must be present
• Safe drop: Items can be left in a secure location
• Authority to leave: Someone you authorize can receive

Q: What if my delivery address is hard to find? A: Provide clear directions including:

• Building names/numbers
• Unit/apartment numbers
• Gate codes or access instructions
• Landmark references
• Your phone number for driver contact

During Delivery

Q: What information will the driver need from me? A: Typically:

• Your name or company name
• Signature (digital or on paper)
• Identification if delivering high-value items
• Confirmation that you’re authorized to receive

Q: Can I inspect items before signing? A: Yes, you should check that:

• All items are present
• Packaging appears intact
• Items match what you ordered
• Note any damage before signing

Q: What if something is damaged or missing? A: - Don’t sign for incomplete or damaged deliveries

• Take photos of any damage
• Note discrepancies on the delivery receipt
• Contact the sender immediately
• The driver will document the issue

Delivery Issues

Q: The driver says nobody was home, but I was here - what happened? A: Common causes include:

• Driver couldn’t find your address
• Doorbell/intercom not working
• Driver went to wrong unit/building
• Contact dispatch or the sender to resolve and reschedule

Q: What if my delivery is late? A: - Check the tracking system for updates

• Contact the sender for current status
• Traffic, weather, or other deliveries can cause delays
• You should receive notification of significant delays

Q: I received someone else’s delivery - what should I do? A: - Don’t open packages not addressed to you

• Contact the sender or dispatch immediately
• They will arrange pickup and correct delivery
• Keep items secure until pickup

Special Delivery Types

Q: How do I receive fragile or valuable items? A: - Be extra careful during inspection

• Take photos before opening if items appear damaged
• High-value items may require additional ID verification
• Consider requesting delivery to a staffed location

Q: What about deliveries requiring refrigeration? A: - Be available immediately when driver arrives

• Have refrigeration space ready
• Check temperature-sensitive items immediately
• Report any temperature concerns to sender

Q: How are large or heavy items delivered? A: - Ensure clear path to delivery location

• Additional people may be needed to help move items
• Driver may need access to elevators/loading docks
• Confirm delivery location is accessible

Customer Portal & Communication

Q: How do I access the customer portal? A: The sender should provide you with:

• Website URL or app download link
• Login credentials or tracking number
• Instructions for first-time setup

Q: Can I update my delivery preferences online? A: Many portals allow you to:

• Change delivery addresses
• Set preferred time windows
• Add special delivery instructions
• Update contact information

Q: How can I contact someone about my delivery? A: Contact options typically include:

• Customer service phone number from the sender
• Live chat on the tracking website
• Email support contact
• Direct message to dispatcher (if provided)

After Delivery

Q: I need a delivery receipt - how do I get one? A: - Digital receipts are often sent via email automatically

• Check the customer portal for delivery confirmation
• Contact the sender if you need a paper receipt
• Photos of signed delivery receipts may be available

Q: What if I discover damage after the driver leaves? A: - Take photos of the damage immediately

• Keep all packaging materials
• Contact the sender within their specified timeframe
• File a damage claim according to their process

Q: How do I leave feedback about my delivery? A: Many services offer feedback options:

• Customer satisfaction surveys via email
• Reviews on the customer portal
• Direct feedback to the sender
• Social media or review platforms

Returns & Problems

Q: How do I return an item? A: Contact the sender for their return policy and process:

• Some returns require pre-authorization
• Original packaging may be required
• Return shipping labels might be provided
• Follow their specific return procedures

Q: What if I refuse a delivery? A: - Tell the driver the reason for refusal

• Don’t sign for refused items
• Contact the sender to explain the situation
• They will arrange return pickup or resolution

Q: Who do I contact if there’s a billing dispute? A: Contact the sender directly, as they handle all billing and payment issues. The delivery service typically doesn’t handle payment disputes.

Security & Safety

Q: How do I verify the driver is legitimate? A: Legitimate drivers should:

• Have company identification/uniform
• Know your name and order details
• Arrive within the scheduled window
• Have proper delivery documentation

Q: Is it safe to provide personal information to drivers? A: Only provide:

• Your name for delivery confirmation
• Signature when required
• ID if specifically requested for high-value items
• Never give payment information, passwords, or unnecessary personal details

Q: What if I feel unsafe during a delivery? A: - Trust your instincts

• Don’t let anyone inside unless expected
• Verify identity before opening doors
• Contact authorities if you feel threatened
• Report concerns to the sender