Drivers

Drivers is where you manage the people who actually do the deliveries. Each driver has a record with skills, default workdays, vehicle assignments, and an invitation to the Zendera Driver mobile app.

Drivers do not log in to the web app — only the mobile app.

How to open Drivers

Click Drivers in the left sidebar.

How to add a new driver

1. Open Drivers.
2. Click Add driver (top right).
3. Fill in name, contact info, and any required org fields.
4. Save.

The new driver appears in the list. Open them to assign skills, groups, vehicles, costs, and workdays.

How to invite a driver to the mobile app

1. Open the driver in Drivers.
2. Click Send app invitation (or scan the QR code if you’re sitting next to them).
3. The driver installs the Zendera Driver app and finishes onboarding via the email link or QR code.

How to manage driver skills

Skills are tags (e.g. “ADR”, “Refrigerated”, “Forklift”) that constrain which orders a driver can take. ADR is the European standard for moving dangerous goods such as fuel or chemicals. There are two ways skills are checked:

• Required — the driver must have the skill for the order. (Most common.)
• Prohibited — the driver must not have the skill for the order. Useful for negative rules, e.g. “this customer doesn’t want a trainee driver”.

The optimizer respects both. A stop is never assigned to a driver who fails a skill check.

To set a driver’s skills:

1. Open the driver → Skills tab.
2. Use the multi-select to add or remove skills (drawn from your org’s skill library — manage in Settings).
3. Save.

When you manually assign an order whose required skills the driver doesn’t have, the planner shows a warning.

For the full picture of where skill requirements come from — orders, locations, and products — see Skills Management.

How to put drivers in groups

Groups (e.g. “Oslo - North”, “Long-haul”) help you filter and bulk-act in planning.

1. Open the driver → Groups tab.
2. Multi-select the groups they belong to.
3. Save.

Use the group filter on the planning board to focus on one team.

How to assign vehicles to a driver

1. Open the driver → Vehicles tab.
2. Drag-reorder the assigned vehicles (the top one is the default).
3. Toggle Auto-assign if you want the system to pick a vehicle automatically based on order requirements.
4. Save.

How to set per-driver costs

Costs are how the optimizer decides between two otherwise-equal plans — it picks the one that costs less. Costs also feed margin reports.

1. Open the driver → Costs tab.
2. For each vehicle the driver uses, set:
   • Cost per hour — driving + idle. Pushes the optimizer to keep the route short in time.
   • Cost per kilometre — pushes the optimizer to keep the route short in distance.
   • Cost per stop — fixed cost per stop served, useful when stops carry a per-job fee.
   • Any incentive or bonus rules.
3. Save.

How to set a driver’s standard workday

The standard workday is the recurring template — e.g. “Mon-Fri 06:00–18:00, 30-minute break, capacity 1500 kg”.

1. Open the driver → Workdays tab.
2. Click Set standard workday.
3. In the dialog:
   • Days of the week.
   • Start time (when the driver leaves the depot) and end time (when they should be back). The optimizer treats the end time as soft — running a few minutes over is acceptable; an additional close time is the hard wall, like the time-window logic on stops.
   • Break rules (auto every X hours, or manual).
   • Capacity (weight, volume).
   • Custom fields.
4. Save.

The template applies on every matching day unless you override it.

How to override a workday for a specific date

For one-off changes — e.g. a half-day for an appointment, or a Saturday extra shift:

1. Open the driver → Workdays tab.
2. Click the date in the calendar.
3. The custom workday dialog opens. Adjust times, breaks, capacity, custom fields.
4. Save.

To remove the override and revert to standard, click the date → Reset to standard.

How to plan multiple workshifts in a day

A workshift is one continuous period of work. A driver can have more than one in a day (morning + evening, with a long break in between):

1. Open the driver → Workdays tab.
2. Click the date.
3. Click Add another workshift in the dialog.
4. Set its time window, capacity, break rules.
5. Save.

The planning board shows one stripe per workshift on that date.

How to track a driver’s location

Live GPS comes from the driver’s mobile app and (optionally) integrated vehicle sensors.

• The Order Overview map shows live driver pins (driver app feed).
• The driver’s detail page shows current sensor data if integrated (speed, position, alerts).

How to bulk-act on drivers

The drivers list supports batch actions:

1. Tick the checkboxes on the rows you want.
2. Use the action menu at the top:
   • Assign to a group.
   • Update cost rules.
   • Generate a driving list (PDF export — useful for paper-based handover).
3. Apply.

How to deactivate or delete a driver

1. Open the driver.
2. Click Deactivate (preferred) or Delete in the header.
3. Confirm.

If the driver is on active orders, the system may block the delete. Deactivating is usually preferable — it preserves history and lets you reactivate later.

What’s next

• To set up the vehicles drivers use, see Vehicles.
• To plan today’s deliveries, see Order Overview.
• To configure the skills they’re tagged with, see Settings.