Common Issues & Troubleshooting

Solutions to frequently reported problems across the Zendera system.

Before You Start

Quick checklist:

Check System Status for known issues
Verify you have the latest app version (mobile users)
Try refreshing your browser (web users)
Check your internet connection

Mobile App Issues

Common Mobile Problems

App won’t start or crashes:

Force close and restart the app
Check for app updates in your app store
Restart your device
Clear app cache (Android) or delete/reinstall (iOS)

Can’t log in:

Verify username/password with dispatch
Check internet connectivity
Try switching between WiFi and mobile data
Contact your dispatcher for credential reset

GPS/location not working:

Check location permissions for the app
Enable high-accuracy GPS mode
Try restarting your device
Clear app cache and restart

Push notifications not working:

Check notification permissions for the app
Verify Do Not Disturb mode is off
Try logging out and back in
Contact your system administrator or email care@zendera.no if issues persist

Camera/barcode scanning issues:

Check camera permissions
Clean camera lens
Ensure adequate lighting
Try force-closing and reopening app

🌐 Web Interface Issues

Browser Problems

Page won’t load or display incorrectly:

Hard refresh: Ctrl+F5 (Windows) or Cmd+Shift+R (Mac)
Clear browser cache and cookies
Try incognito/private browsing mode
Update to latest browser version

Can’t access certain features:

Check user permissions with administrator
Try different browser (Chrome, Firefox, Safari, Edge)
Disable browser extensions temporarily
Check if popup blocker is interfering

Data & Import Issues

CSV import failing:

Check file format matches CSV template
Verify required fields (pickup/delivery locations) are present
Check for special characters or formatting issues
Review CSV Import Guide

Orders not creating:

Check Drafts section for validation errors
Verify location addresses can be geocoded
Ensure time windows are valid
Check customer and location references exist

Missing or incorrect data:

Verify data entry accuracy
Check for connectivity issues during save
Review user permissions for editing
Contact your system administrator or email care@zendera.no for data recovery

Driver & Vehicle Management

Assignment Issues

Driver not receiving orders:

Verify driver is marked as “online” or “available”
Check driver schedule and shift times
Review vehicle assignment
Confirm driver has required skills for orders

Vehicle capacity problems:

Review vehicle specifications and limits
Check product dimensions vs vehicle capacity
Verify load calculation settings
Consider route optimization parameters

Access & Permission Issues

Can’t access admin features:

Verify user role has admin permissions
Check with system administrator
Try logging out and back in
Review user group assignments

Features missing from interface:

Check user permissions and role
Verify feature is enabled for organization
Try refreshing browser/restarting app
Contact administrator for access review

📡 Connectivity & Performance

Network Issues

Slow loading times:

Check internet connection speed
Try different network (WiFi vs mobile)
Clear browser cache
Contact IT about firewall/proxy settings

Intermittent disconnections:

Check network stability
Review firewall/VPN settings
Try different browser or incognito mode
Report to support with error details

API & Integration Issues

API calls failing:

Check API Documentation for proper authentication
Verify API endpoint URLs and methods
Review rate limiting and permissions
Check System Status for API health

Integration sync problems:

Verify API keys are active and correct
Review data mapping and field formats
Contact your system administrator or email care@zendera.no with integration logs

Emergency Procedures

Critical Issues

System-wide outage:

Check Status Page for incident updates
Use backup communication methods with drivers
Document any urgent manual operations needed
Contact your system administrator or email care@zendera.no immediately for ETA updates

Data loss or corruption:

Stop using affected features immediately
Document what was lost and when
Contact your system administrator or email care@zendera.no immediately for data recovery
Have backup processes ready if needed

Getting Additional Help

Support Channels

When to contact support:

Issues not covered in troubleshooting guides
System-wide problems affecting operations
Data integrity or security concerns
Feature requests or configuration changes

What to include in support requests:

Detailed description of the issue
Steps to reproduce the problem
Screenshots or error messages
User role and affected features
Urgency level and business impact

Additional Resources:

User Guides - Comprehensive feature documentation
Getting Started - New user setup guides
API Documentation - Technical integration guides
System Status - Real-time system health

Can’t find a solution? Contact your system administrator or email our support team at care@zendera.no with the details above.