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Locations

Locations are the physical addresses where pickups and deliveries happen — warehouses, shops, customer sites, etc. A location is reused across many orders, so getting the address, opening hours and instructions right pays off.

Create New Location
Location configuration with delivery points, time windows, and access requirements

How to open Locations

Go to Registry → Locations.

The list shows Name, Address, Postal code, Region, Latitude and Longitude by default. Use Customize table columns to show more. Type a name or location number in the filter box to find a location.

How to filter locations

  1. Click Filters.
  2. Filter on any of:
    • Address — street, city, postal code or region.
    • Contact person — name, email or phone.
    • Skills.
    • Groups.
  3. Click Hide filters to close the panel.

Active filters show as chips above the list. Remove one by its chip, or click Clear to remove them all.

How to create a location

  1. Go to Registry → Locations.
  2. Click Add New Location.
  3. Fill in at least the Name and the address (see below).
  4. Click Save.

What’s on the location form

CardWhat you set
General location detailsName (required), Location Instructions, Reference, Location groups, Internal Location Number and Sequence Constraint.
Depot settingsIs the location a depot? If yes, you can choose Prevent multiple depot trips? or Prevent returning to this depot with items onboard? — only one of them.
Estimated time on locationEstimated time used on location in minutes.
AddressThe address, a Parking instruction, and whether parking is at the same address. If not, search for the Parking street.
Opening hoursDefault opening hours (see below).
Contact personsSend an SMS with arrival time? and the location’s contacts.
Location requirementsRequired skills, Prohibited skills and an optional maximum vehicle size (Max vehicle length, width, height and weight).
Location priorityLow, Medium, High or None, and a Sorting number.
Extra location informationContactless delivery?, Name on entrance, Floor and Customer instructions.
Access to locationWhich customers can see and manage the location (see below).
External location numbersOther numbers this location is known by, for example in a customer’s system.
Cargo carriersShown when your organization accounts for cargo carriers. Whether drivers shall register cargo carriers here (Mandatory or Optional).
ImagesPictures of the location. Available once the location is saved.
Custom FieldsValues for your organization’s own location fields.

The address

Search for the street in Street Name and pick the address. If the search doesn’t find it, enter the fields yourself. A location needs a street, a street number, a postal code, a postal region, a country and coordinates (Latitude and Longitude).

How to set opening hours

  1. Open the location → Opening hours card.
  2. Set Is there default opening hours? to Yes.
  3. Fill in Opens and Closes.
  4. Optionally, turn on Use as default time window for delivery?.
  5. Click Save.

For an existing location you can also add Multiple Opening Hours: click Add opening hours, set the Start time, End time and how often they repeat, and save the entry.

How to add contact persons

  1. Open the location → Contact persons card.
  2. Click Add new contact.
  3. Fill in Name, Phone and Email.
  4. Choose whether the contact should Receive notifications and whether they’re Visible to driver. Notifications per contact can only be set when Send an SMS with arrival time? is on.
  5. Click Add, then Save the location.

How to give customers access to a location

  1. Open the location → Access to location card.
  2. Click Add access to location and search for the customer.
  3. Tick the permissions: Location read, Location update, Location delete and See arrivals list - all orders coming in and out.
  4. Click Save.

How to add custom field values

Custom fields are your organization’s own location fields, such as a gate code. An Admin defines them under Settings → Locations → Custom fields.

  1. Open the location → Custom Fields card.
  2. Pick the field in Create Custom Field.
  3. Fill in its Value.
  4. Click Save.

How to add images

  1. Open an existing location → Images card.
  2. Click Add more images, pick the images and click Upload.

To remove an image, click its trash icon.

How to merge duplicate locations

Different team members sometimes create slightly different records for the same place. Merge them into one.

  1. Go to Registry → Locations.
  2. Tick the checkboxes of the locations to merge — at least two. Your selection is kept when you move between pages.
  3. Click Merge.
  4. In Merge Locations, under Select Main Location, pick the location to keep.
  5. Check the Preview of Merged Location. If the locations have different values, Data Conflicts Detected lists them — the main location’s values are kept.
  6. Click Merge Locations.

The internal and external location numbers of the other locations are added as external location numbers on the main location. Then the other locations are deleted.

Merging can’t be undone, and all other data on the merged locations is lost. If you need information from them, copy it to the main location before merging.

How to delete a location

Permission: Admin only.

  1. Go to Registry → Locations and click the location.
  2. Click Delete in the panel footer.
  3. Confirm with Delete.

Deleting can’t be undone.

What’s next

  • To use these locations on orders, see Creating orders and Order Control.
  • For how location skills restrict which drivers can serve a stop, see Skills.
  • For the groups you can put locations in, see Groups.
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