Order Control
A comprehensive table view with all orders and their current statuses.
📅 Date & Filters
Quick Date Ranges:
- Yesterday, Today, Tomorrow
- Next 7 days, Next 30 days, Custom
Filter Options:
- Filter by drivers, route number, or groups
- Use the search bar to find anything on an order (mind pagination)
Order Status Colors
- Yellow – Not assigned: No feasible placement found (skills, capacity, or time constraints)
- Pink – Planned: Optimal route planned, ready for assignment
- Light blue – Assigned: Visible in driver app, driver can see the order
- Blue – In transit: Driver has picked up and is en route to destination
- Green – Completed: Successfully delivered and confirmed
- Red – Cancelled: Order cancelled, can be reset to unassigned if needed
Columns & Layout
- ⋮ (far right on the filter bar): toggle columns and reorder them
- Use the checkboxes on rows → top ⋮ menu for bulk updates
- Customize the table layout to match your workflow needs
Order Assignment for Partner System Export
For customers set up to export orders to partner systems, you’ll need to assign orders using the batch update functionality. This ensures orders are properly locked to drivers before being dispatched to external systems.
Partner System Requirements
Orders must be assigned to drivers before they can be exported to partner systems. This workflow ensures proper driver allocation and prevents conflicts in external systems.
Step-by-Step Assignment Workflow
Follow these steps to assign orders for partner system export:
1. Select Orders for Assignment
- Use the checkboxes on individual order rows to select the orders you want to assign
- You can select multiple orders at once for batch assignment
- Filter orders by date range or status to find the orders that need assignment
2. Access Batch Update Options
- After selecting orders, look for the three radio button menu at the top of the Order Control page
- Click on Batch Update to open the bulk action menu
3. Lock Orders to Driver
- In the batch update menu, select “Lock to Driver” action
- Choose the appropriate driver from the dropdown list
- This locks the selected orders to the specific driver and prevents reassignment
4. Dispatch Orders
- After locking orders to a driver, select “Dispatch Order” action
- Click “Complete” to finalize the dispatch process
- Orders will now show as dispatched and ready for partner system export
Best Practices for Partner System Export
- Verify driver availability before locking orders to ensure successful completion
- Group orders by geographic area when possible for efficient routing
- Check time windows to ensure the assigned driver can meet delivery requirements
- Monitor order status after dispatch to track progress in both Zendera and partner systems
Order Status After Assignment
Once you complete the assignment workflow:
- Orders change from Pink (Planned) to Light Blue (Assigned)
- After dispatch, orders become Blue (In Transit) when driver begins pickup
- Partner systems will receive order data with confirmed driver assignments
- You can track progress through both Zendera and your partner system interfaces
Troubleshooting Assignment Issues
Orders won’t lock to driver:
- Check driver availability and capacity constraints
- Verify driver has required skills for the order type
- Ensure no conflicting time windows
Batch update not working:
- Confirm you’ve selected orders using checkboxes
- Check that all selected orders are in a valid status for assignment
- Verify you have proper permissions for batch operations