AI assistant
Ask it, find it,
change it in plain words
The AI assistant has been rebuilt from the ground up. It now answers questions about your day, finds any order, makes changes to many records at once, creates new ones and exports lists to Excel. And it still shows you every change before anything is saved.
Hi there,
When we first launched the assistant, it could look up and edit a handful of records. Since September it has learned a lot more. This page shows what you can ask it today, with examples you can copy straight into the chat.
Open it with the AI assistant button in the corner of any page, and type in the box at the bottom. You can write in English, Norwegian or Danish, and it answers in the language you write in. Who in your team gets the assistant is set per person. See Finer access, and AI for everyone.
Ask
Questions about your day
Ask about any day's work: who is working, which vehicles and routes they have, and how many stops there are. It can also count stops over a period, by place, town, route, driver or customer, and tell you how many are running late.
Searching your master data is much stronger too. You can filter on fields and custom fields, count matches, and find duplicates, for example two customers with the same organization number.
Find
Find any order, and what happened to it
Give it an order number, an internal number, a customer reference or a shipment id. You can also paste a barcode from a package. The assistant finds the order and tells you where it is, with the same status you see on the order page.
Who signed, when, and any comment. Photos and signatures show as thumbnails right under the answer, along with any damage or other deviations the driver recorded.
Ask why an order is not being planned, and it explains what blocks it, such as a missing skill, a time window or the shifts available.
See the SMS and emails sent for an order, whether they went out or failed, and which notification setup sent them. Phone numbers and email addresses are partly hidden.
Ask where a driver is right now, when they were last seen, or who is closest to a place. It uses the same positions as the map on the dashboard.
Change
Change many records at once, safely
Describe the change, and the assistant finds every record it applies to. It can set a field on all of them, fill a field from another one (such as taking the number at the start of a location's name), or deactivate them. One proposal covers up to 500 records. If there are more, you continue with the next batch.
Before it proposes anything, it checks for problems: missing required fields, invalid values, or a number or name another record already uses. You only see changes that can actually be saved.
Made-up example. Untick anything you want to leave alone, then apply the rest.
It proposes
Every change comes as a Review changes card in the chat, with the old and new value side by side.
You choose
Use the checkboxes to keep or drop a whole group, one record or one field.
You apply
Click Apply changes. Deactivations ask you to confirm once more. Each row then shows Applied.
Create
Create new records by chat
The assistant can now create drivers, vehicles, locations, customers, products and capacity units such as pallets or litres. Addresses are looked up for you, and you check the result in the review card before it is saved.
A handy one for new hires: ask for a driver like an existing one. The assistant copies the skills, groups, vehicles, addresses, working days and costs, and you only give the new name, phone number and email.
Export and prices
Get the list out, or the price
Anything the assistant can search, such as drivers, duplicates or a day's stops, it can export with the columns you ask for. A download card appears in the chat. The file holds every match, up to 50,000 rows, and you can ask for a PDF instead. Exports are for admins.
Ask what an order costs and how the price is made up, what it would cost on another price list, or what a new order would cost. It uses the same price calculation as Zendera and never creates or changes anything.
Help
How-to answers, in your organization's words
Ask how something works in Zendera, and the assistant answers from the guides here in the Knowledge Hub. You don't have to leave the page you're on.
Admins can also teach it your own words. Under Settings → Organization → AI assistant, the Notes for the assistant card lets you write how your routes are named and what your team calls things, for example that "depot" means a location. The assistant reads these notes in every conversation.
The assistant works with your own access. Fields you can't see stay hidden, prices show only if you may see prices, and driver positions only if you may see the map. Deactivating needs full access to that area.
Every change is a proposal until you click apply. If someone else edits the record in the meantime, the row is marked Stale and you refresh the preview instead of overwriting their work.
The assistant reads orders but doesn't change their status, stops, lines, prices or driver. It doesn't change your settings either. For those, it points you to the right page.
A conversation lives only in the open panel and ends when you close it. Admins can choose to store conversations under Settings → Organization → AI assistant. Stored conversations are deleted after 90 days.
Getting it
How to switch it on
The AI assistant is switched on per organization by Zendera. If you don't see the AI assistant button, talk to us and we'll turn it on. Then an admin gives it to the people who should have it, on each person's Access card under Settings → Users.
Each organization has a monthly usage allowance. If it runs out, the assistant stops answering until the next month starts. Let us know if your team needs more.
Ask it something
Open Zendera, click AI assistant, and try one of the examples above. Nothing changes until you apply it.