Prices & agreements
One price list,
every customer's own price
Customer prices on top of a base list, zone prices you edit in the app, discounts and driver pay that add up, a real margin on every order, a price calculator for the phone, and prices your customers can read line by line.
Hi there,
Over the last six months we have rebuilt how prices work in Zendera. This page follows the money: the agreement you set up, the price it gives the order, what your customer sees, and what the driver and your company end up with.
The big picture
How the parts fit together
Everything starts from a base price list. You keep your prices there once. A customer with their own agreement gets customer prices: only the changes, on top of the base list. When an order comes in, Zendera prices it from the customer's prices, line by line. The same lines are what the customer sees, what the driver is paid from, and what your margin is worked out from.
Change the base list and every customer who follows it gets the change. Fixed customer prices stay where you put them.
All of this needs order pricing. An admin turns it on under Settings → Pricing → Pricing options with Enable order pricing. Until then, only Pricing options shows in the Pricing group.
Setting up prices needs access to the pricing settings. Seeing prices and driver commission on orders needs Order prices access. Without it, prices are hidden everywhere, also in order lists, exports, reports and the assistant.
1 · Customer price agreements
Only the changes, on top of the base list
Before, a customer with a special deal often needed a whole price list of their own, and every price change had to be made in each copy. Now you keep one base list and give the customer only what differs. A customer without customer prices is priced from their price list, exactly as before.
Start the agreement
Go to Settings → Pricing → Customer prices and click New customer prices. Pick the Customer and the Base price list. The customer pays the base prices until you change something.
Change the items that differ
Click an item on the customer's page. Under Price, choose As in base list, Change by % or Fixed price. Or tick Disable this item for this customer, and their orders get no line for it.
Add what only they have
Click Add price item for an item that exists only for this customer, and choose the Order types and Freight levels it applies to.
A Change by % follows the base list, so a general price increase reaches the customer too. A Fixed price stays where you put it when the base list changes.
The Discount card is separate from the price: As in base list, No discount, or an Own discount that replaces the base list's.
Tick Show changes only to hide the items that match the base list. The list of customer prices counts the changes for each customer.
A price list's page shows Used by: every customer it prices, with a link to the customers who have their own prices on it.
2 · Zone prices
The zone price matrix, right in the app
Zone prices give a price for each pair of pickup zone and delivery zone. Until now you could only change them by downloading an Excel file, editing it and uploading it again. Now you open the zone price item on the price list page and edit the grid directly.
| From \ To | 1 Sentrum | 2 Nord | 6 Airport |
|---|---|---|---|
| 1 Sentrum | 290 | 340 | 450 |
| 2 Nord | 340 | 290 | 410 |
| 6 Airport | 480 | — | 290 |
Rows are pickup zones, columns are delivery zones. The way back can have its own price. An empty cell means the order is priced 0.
Enter and the arrow keys move between cells, and Esc undoes one. Paste a block copied from Excel into a cell to fill from there. The headers stay in view while you scroll.
When the item's driver commission is set per zone pair, a second grid holds it: an amount, or a percentage such as "30 %". An empty cell means the driver gets nothing for that pair.
A pair without a price prices the order at 0 and nothing fails, so the grid shows empty cells plainly. The price list shows how many pairs each item prices and the range of its prices.
Zone prices in Excel on the price list page downloads and uploads the whole matrix, for prices, driver commissions or both. New zone price items are still created there.
A customer's Change by % on a zone price item applies to every cell. On the customer's page you can view the matrix as Before and after or as the Difference from the base list.
3 · Discounts and driver pay
Who pays what, worked out for you
A discount affects more than the customer's price. It can lower the driver's commission too, or not, and either way it changes what you keep. Every price item drawer, for the base list and for a customer, now ends with a Price breakdown that works it out with real numbers.
Change the example order and driver rate in the panel to see how the item behaves for a bigger order or another driver.
Under Driver commission, Calculated from decides whether a percentage commission is taken from the Price before discounts or the Price after discounts. A customer's price drawer shows which one applies to them.
Set Charged to to Driver settlement for an amount you pay the driver that the customer is not charged. It is never shown to customers in Customer Web or on invoices.
4 · On the order
A margin you can trust
The Order pricing card on an order shows each line with its Price, Discount, Driver commission, Margin and Margin %. The old margin left discounts out, so a discounted order looked better than it was. Now Zendera works out the commission for each line when the order is priced, and the margin takes the discount into account.
VAT is collected for the state, so it is left out of both the margin and the margin percentage.
A line priced before this change can show - for commission and margin. Use Recalculate commission on the order to fill it in. A driver settlement line says Customer pays 0.
5 · Price calculator
"What would that cost?" Answered on the call.
The Price calculator gives a price for a job without creating an order. Fill in From and To, choose what to Price with (a price list or a customer), the Service and the cargo. The price appears as soon as everything is in, and changes as you edit. It uses the same rules as an order, including the customer's own prices, and shows the lines, the VAT, the zones and the freight level.
Copies the price, the route, the cargo and the service as text you can paste into an email or chat.
Your latest quotes are kept in your browser. Pick one to fill in the form again, priced with today's prices.
You'll find it in the new navigation menu, below Create new order and Search for order. It needs order pricing and Order prices access. If your organization doesn't have the new navigation yet, ask us to turn it on. The Price calculator guide explains every field.
6 · Customer Web
Your customers see the price, line by line
When your customers book in Customer Web, the order summary now shows the price line by line: what each line is measured and charged by, for example "4 pallets · 250,00 kr each", any discount, the total excluding VAT, the VAT and the total including VAT. The same breakdown is on their order details. It is worked out from their own customer prices.
The bar at the bottom shows the total including VAT, with a Price details link to the whole breakdown.
The service cards to choose from now show the price after the customer's discount, excluding VAT.
Driver commission and driver settlement lines never reach Customer Web.
Only Customer Web users with the Pricing permission (Can read) for that customer. Set it under Settings → Customer web users. See Customer users.
Give one customer their own prices
A good first step: pick a customer with a special deal, start their customer prices on your main price list, and change only what differs. The pricing settings guide covers the building blocks.