Driver app
One driver app,
on Android and iPhone
The Zendera driver app is rebuilt on one shared codebase with the new Zendera look. iPhone drivers now get the same app as Android drivers, and everyone gets clearer scanning, safer offline completions and better signatures.
Hi there,
Until this year, Android and iPhone drivers used two different apps, and the iPhone app had fallen behind. Now both phones run the same app. A fix or a new feature reaches every driver at the same time, and dispatch gets the same data back whichever phone a driver uses.
1 · The new app
The same app on every phone
The app rolled out in two steps. Both are live in the stores today.
Every screen was rebuilt with the new Zendera brand: new colours, type and buttons. The app now opens on a branded start screen, and if the home page can't load, you get a Try Again button instead of an empty screen.
The old iPhone app was replaced by the same app Android drivers use. It is the biggest iPhone update in a long time, so iPhone drivers got all of this year's improvements at once.
The steps are the ones your drivers already know: go online, open Up next, set the stop as arrived, Register, then Complete Stop. The driver app guide and quick start describe the new app on both phones.
2 · What's better
Small things that save a stop
Most of these came from drivers and dispatchers telling us where the day went wrong.
Each scan result has its own sound and vibration. A rising tone means it counted, a double tone means look again (for example, already scanned), and a low buzz means stop (not found, or it didn't save). You can keep your eyes on the parcel. Ticking a colli by hand gives the same signal. To turn the sound off, open Scanner settings from the scan screen. Vibration always stays on.
The camera now reads only the code inside the square on screen. A label on the parcel next to it is no longer picked up by mistake.
No signal? The app shows Waiting for internet connection and keeps every completed stop until it can send it. Completing a second stop offline no longer cancels the first, and stops still go through if the app is closed in between.
The signature area is a clear box, and the box is exactly what is saved on the proof of delivery. Signatures are no longer cut off or lost in white space, and they don't disappear if the phone is turned.
When a driver documents No one there, Create return order? no longer starts on No. The driver has to choose Yes or No before saving. So when dispatch sees No, it was a real answer.
Tapping a chat notification opens the Messages tab. Before, it did nothing. Drivers also get a notification when the app is already open, so your messages don't go unseen.
Someone who drives for more than one organization, or is both a driver and a terminal worker, sees Continue as after signing in, with one button for each. To switch, log out and sign in again.
Before the phone asks for location, the app explains why on Location is required to use Zendera: what is collected, what it is used for, and that it stops when you go offline. Handy when a driver or a works council asks.
3 · On iPhone
What's gone, and what to use instead
Moving iPhone onto the shared app meant a few things from the old iPhone app did not come along. If one of these matters to your drivers, tell us.
The app now has one light look on both phones. It follows the new Zendera design and is easy to read outdoors in daylight.
The My addresses list in settings is gone. To fix a wrong address for everyone, use Update location details in the app.
Zendera Maps is no longer a navigation choice, on iPhone or Android. Pick Apple Maps, Google Maps, Sygic Car Maps or Sygic Truck Maps under More settings → Navigation. Apple Maps is the iPhone default.
iPhone drivers now get everything above, plus stop files that open in the Files app and phone and email links on contacts that work.
4 · Tell your drivers
Three things to pass on
Update from the store
Android from Google Play, iPhone from the App Store. Everything on this page is in Android 0.72 and iPhone 10.0.23 or newer. The version is shown at the bottom of More settings.
Expect a new look
The screens look different but work the same way. If the app asks, allow location again. iPhone drivers who used Zendera Maps should pick a new app under Navigation.
Listen to the scanner
A rising tone means carry on. A double tone or a buzz means look at the screen. On No one there, always answer the return order question.
"Please update the Zendera app from Google Play or the App Store. It has a new look but works the same. Scans now beep and vibrate differently when something is wrong, so check the screen when you hear a buzz. When you report No one there, choose Yes or No for the return order."
These changes are for every organization, with no settings to change in Zendera. Drivers only need the latest version from the store.
Walk through the new app
The driver guide shows every screen, from logging in to completing a delivery. Share it with new drivers on their first day.